Shipping Policy

1. Overview & Scope

At Tinyboba, we are committed to providing an exceptional online shopping experience from the moment you browse our collection of premium fashion accessories—including high-quality sunglasses, stylish hats, and cozy scarves—to the time your package safely arrives at your doorstep.

This Shipping Policy outlines the detailed terms, timelines, fulfillment procedures, and delivery mechanisms that govern all orders placed on https://tinyboba.com/. By placing an order with us, you agree to the conditions detailed below. Our goal is to ensure complete transparency, avoid any unexpected delays, and offer reliable shipping solutions across the continental United States.

2. Shipping Timelines & Rate Summary

To keep your shopping experience simple and predictable, Tinyboba operates under a straightforward flat-rate shipping structure. Below is a quick overview of our standard processing schedules, estimated transit durations, and associated shipping fees.

3. Order Processing & Handling Procedures

All items listed on our platform—sunglasses, hats, and scarves—are stored, inspected, packaged, and dispatched directly from our primary fulfillment facility located in New Milford, Connecticut.

Handling Time Breakdown (1 Business Day)

Our handling window is strictly 1 business day (Monday through Friday). During this time, our operations team performs the following essential steps:

• Payment Verification: Ensuring secure payment validation to prevent fraudulent activities.
• Item Inspection: Conducting thorough quality control checks on all fashion items (checking lens clarity on sunglasses, seam structure on hats, and fabric integrity on scarves).
• Protective Packaging: Securely wrapping products in specialized protective boxes or padded mailers to prevent damage during transit.
• Carrier Handoff: Printing shipping labels and transferring parcels to our designated logistics partners.

Please note that handling does not occur on Sundays or officially recognized national holidays. Consequently, orders submitted late on Friday afternoon will be dispatched on Monday morning.

4. Delivery Carriers & Transit Schedules

Tinyboba collaborates exclusively with industry-leading domestic courier services to ensure prompt, trackable, and safe deliveries. Depending on the size, weight, and final destination of your order, we utilize the following standard carriers:

• United States Postal Service (USPS)
• United Parcel Service (UPS)
• FedEx Express / Ground

Transit Duration (2 to 6 Business Days)

Once dispatched from our CT facility, standard ground transit takes between 2 and 6 business days. Estimated arrival dates vary based on geographic location relative to our warehouse:

5. Real-Time Order Tracking & Notifications

We believe in maintaining full operational visibility throughout the delivery cycle. As soon as your order has been packaged and scanned into the carrier's system, an automated tracking confirmation will be dispatched to the email address provided during checkout.

How to Track Your Shipment

1. Locate your Shipping Confirmation Email containing your official tracking number.
2. Click on the direct tracking link provided within the email body.
3. Alternatively, copy the unique tracking number and paste it directly into the official portal of the designated carrier (USPS.com, UPS.com, or FedEx.com).

Note: It may take up to 24 hours after carrier scan for initial tracking updates to reflect on public logistics servers.

6. Delivery Address Requirements & Modifications

To ensure swift and flawless delivery, buyers are responsible for supplying complete, accurate, and up-to-date shipping information during checkout, including suite numbers, apartment details, and zip codes.

Modifying Shipping Addresses

Due to our rapid 1-day processing schedule, requests to modify or update shipping addresses must be submitted to support@tinyboba.com within 1 hour of order placement. Once an order enters processing or has been transferred to a carrier, address alterations are no longer possible.

Undeliverable Packages & Wrong Addresses

If a parcel is returned to Tinyboba due to an insufficient, incorrect, or outdated address provided by the customer, the customer may be held responsible for re-shipping costs equal to the standard flat rate ($6.99 USD). Original shipping fees are non-refundable.

7. Damaged, Lost, or Delayed Shipments

While Tinyboba takes every precaution to package your sunglasses, hats, and scarves securely, unforeseen issues can occasionally arise during transit.

Items Damaged in Transit

In the rare event that your products arrive damaged due to carrier mishandling, please contact us within 48 hours of package delivery at support@tinyboba.com. Please include:

• Your original Order ID number.
• Clear digital photos illustrating the damaged outer packaging and affected items.

Upon verification, Tinyboba will issue a complimentary replacement or execute a full refund according to your preference.

Stolen or Missing Packages (Marked as "Delivered")

If carrier tracking indicates your package was successfully delivered but you cannot locate it:

1. Verify the exact shipping address listed on your order confirmation.
2. Check surrounding areas, side doors, mailboxes, and inquire with neighbors or building managers.
3. Allow an additional 24 hours, as carriers occasionally mark items delivered slightly prior to physical drop-off.

If the package remains missing after 24 hours, contact our customer support team immediately so we can file an official carrier trace investigation.

8. Geographic Restrictions & APO/FPO Delivery

Tinyboba currently ships exclusively to valid physical residential and commercial addresses within the United States, including Alaska, Hawaii, and U.S. Territories. We also service military APO/FPO/DPO addresses via standard USPS shipping lines, though military transit times may extend beyond the standard 2-6 day window depending on overseas routing.

At this time, Tinyboba does not process international orders outside the United States.