Tinyboba

Cancel/Change Order

Last updated: October 2026

Order Cancellation & Modification Policy - Tinyboba

1. Overview & Operational Schedule

At Tinyboba (https://tinyboba.com/), we take pride in processing and shipping your orders as quickly as possible. All orders placed for our fashion accessories—including sunglasses, hats, and scarves—enter our fulfillment stream rapidly due to our strict 1-day handling time and daily order cut-off time of 5:00 PM EST (Monday – Friday).

Because our New Milford warehouse team works efficiently to package and hand over parcels to carriers (USPS, UPS, FedEx), there is a limited window during which an order can be altered or canceled after payment. This policy explains your options, timelines, and procedures if you need to make changes to your purchase.

2. Request Window & Status Summary

The table below outlines the possibilities and conditions for canceling or modifying your order based on its current processing stage.

Order Stage Time Frame Cancellation / Change Feasibility Applicable Fees
Within Grace Period 0 – 60 Minutes after placing order Guaranteed / Fully Eligible $0.00 (Free)
In Processing Over 60 Minutes (Before shipping label created) Subject to Warehouse Review $0.00 (Free)
Dispatched / Shipped Tracking Number Generated / Carrier Handover Not Eligible for Direct Change
(Must follow 60-Day Return)		 $0.00 Restocking Fee

1-Hour Priority Window Notice

To guarantee an order cancellation or modification, your request must be received at support@tinyboba.com within 1 hour (60 minutes) of order submission.

3. Order Cancellation Guidelines

Canceling Within 1 Hour (Grace Window)

If you change your mind shortly after checking out, please email us immediately with the subject line "CANCEL ORDER #[Order Number]". As long as your order has not been packed or handed to the carrier, we will cancel your order and issue a 100% full refund to your original payment method immediately. Refunds usually settle back onto your account within 1 – 3 business days.

Canceling After 1 Hour

If more than 60 minutes have passed since you placed the order, our fulfillment staff may have already inspected, boxed, and sealed your items (sunglasses, hats, or scarves). Once a shipping label is created or the package is loaded onto a carrier truck, an order cannot be canceled or intercepted. In this situation, you may simply take advantage of our risk-free 60-day return policy upon arrival.

4. Modifying Order Details

A. Updating Shipping Address

If you notice a typo in your shipping address (wrong street, missing apartment/suite number, incorrect zip code), contact us within 1 hour of order placement. We will update the address in our system prior to dispatch label generation. Tinyboba is not liable for delayed or lost packages resulting from incorrect addresses provided at checkout if changes were not requested within the 1-hour grace window.

B. Changing Items (Color, Style, Quantity)

If you wish to change the color of a scarf, swap a hat model, or adjust sunglass frame choices:

  • If requested within 60 minutes, we will gladly adjust your order directly or cancel it so you can place a new order with your preferred items.
  • If the order has already entered packing/shipping, we cannot swap items mid-transit. You can return the unopened item within 60 days of delivery for a full refund (processed within 12 days) and order the replacement item anytime.

5. How to Submit a Change or Cancellation Request

To ensure swift action before your package leaves our Connecticut warehouse, please follow these steps:

  1. Send an Email to Support:
    Email support@tinyboba.com directly from the email address used during checkout.
  2. Use Clear Email Subject Lines:
    For Cancellations: URGENT: Cancel Order #[Your Order Number]
    For Address Changes: URGENT: Change Address Order #[Your Order Number]
    For Item Changes: URGENT: Change Items Order #[Your Order Number]
  3. Include Specific Details:
    Provide your full legal name, Order Number, and the exact changes needed (e.g., new shipping address or new product preference).

Our support team monitors incoming emails during operating hours (8:00 AM – 7:00 PM EST, Monday – Saturday) and processes cancellation requests as priority items.

6. Refund Processing for Canceled Orders

When an order cancellation is confirmed prior to dispatch:

  • Amount Refunded: You will receive a 100% full refund including the item cost and the $6.99 flat-rate shipping fee.
  • No Fees: Absolutely no cancellation, restocking, or administrative fees are charged ($0.00 fee).
  • Posting Time: Refunds are sent back to your original payment method immediately. Depending on your financial institution, funds usually reflect in your bank or card balance in 1 to 5 business days.