Frequently Asked Questions

1. Store Policies Quick Reference

Below is a summary table containing key operational facts about ordering accessories from Tinyboba.

Service Area	Key Standard	Timeline / Detail
Flat Rate Shipping	$6.99 USD Flat Rate	Handling: 1 Day \| Transit: 2 – 6 Business Days
Order Cut-Off Time	5:00 PM EST	Monday through Friday processing schedule
Return Window	60 Days Return Window	$0.00 Restocking / Processing Fees
Refund Execution	12 Business Days	Disbursed to original payment method after return check
Payment Gateway	PayPal Exclusive	Supports PayPal accounts and Guest Card Checkout

2. Shipping & Delivery

How much does shipping cost at Tinyboba?

We offer a straightforward flat-rate shipping fee of $6.99 USD for all standard domestic orders placed within the United States, regardless of package size or item count.

What are your handling and transit times?

Our warehouse handling time is strictly 1 business day. Once dispatched from our New Milford, CT facility, standard transit time takes between 2 and 6 business days. Total estimated delivery time is typically 3 to 7 business days.

What is the daily order cut-off time?

Our daily order cut-off time is 5:00 PM EST (Eastern Standard Time), Monday through Friday. Orders placed before 5:00 PM EST begin processing the same business day.

Which delivery carriers do you use?

We partner with major, reliable domestic carriers including USPS, UPS, and FedEx to ensure safe and prompt delivery of your sunglasses, hats, and scarves.

How can I track my shipment?

As soon as your order is dispatched, an automated shipping confirmation email with a unique tracking number and direct carrier link will be sent to your email address.

3. Returns & Refunds

What is your return policy window?

We offer a generous 60-day return policy. You have 60 calendar days from the date your package was delivered to initiate a return request.

Are there any restocking or return fees?

No. Tinyboba operates under a strict $0.00 Restocking Fee policy. We never charge hidden processing or administrative fees on returned orders.

How long does it take to process my refund?

Once your returned item arrives at our warehouse and passes quality inspection, your full refund will be processed and disbursed back to your original payment method within 12 business days.

What condition must returned items be in?

Returned accessories (sunglasses, hats, and scarves) must be unworn, unwashed, and in their original condition with all tags, protective cases, or original packaging intact.

4. Canceling or Modifying Orders

Can I cancel or change my order after placing it?

Yes, provided you contact us within our 1-hour grace period. Due to our fast 1-day handling workflow, requests to cancel or change shipping details must be emailed to support@tinyboba.com within 60 minutes of placing the order.

What happens if my order has already shipped?

If your order has already been processed or handed over to the carrier, it cannot be canceled mid-transit. You can simply return the unopened parcel within 60 days of receipt for a full refund.

5. Payments & Security

What payment methods do you accept?

We accept payment exclusively through PayPal. Through PayPal, you can pay using your PayPal account balance, linked bank account, or pay as a guest using major debit/credit cards (Visa, Mastercard, AMEX, Discover) without needing a PayPal account.

Is my checkout payment secure?

Absolutley. Our website is secured with 256-bit SSL encryption, and all payment transactions are handled directly through PayPal's PCI-DSS Level 1 compliant secure servers. Tinyboba never stores your credit card details.

6. Products & Support

What products does Tinyboba sell?

Tinyboba specializes in premium fashion accessories, curated to elevate your everyday style, including stylish Sunglasses, high-quality Hats, and comfortable Scarves.

How do I contact Tinyboba Customer Support?

You can reach our customer support team by emailing support@tinyboba.com. Our support hours are 8:00 AM – 7:00 PM EST, Monday through Saturday.