Return & Refund Policy

1. Overview & Customer Guarantee

At Tinyboba, accessible via https://tinyboba.com/, customer satisfaction is our highest priority. We take immense pride in craft and design quality across our entire collection of fashion accessories, including our sunglasses, hats, and scarves. We understand that buying accessories online means you want peace of mind regarding fit, style, and feel.

To ensure a completely risk-free shopping journey, we offer a generous 60-day return window along with a transparent 12-day refund processing cycle. Most importantly, we maintain a strict No Restocking Fee / No Processing Fee policy across all eligible returns.

2. Return & Refund Policy Summary

The following summary table outlines the key parameters, eligibility requirements, and execution timelines for returning products to Tinyboba.

3. Eligibility & Return Conditions

To qualify for a successful return and full monetary refund, items must satisfy specific condition standards upon return inspection at our New Milford facility:

General Return Conditions

• Unused & Unworn: Accessories (sunglasses, hats, and scarves) must be completely unworn, unwashed, and free from perfume scents, makeup stains, or pet hair.
• Original Packaging: Products must be returned in their original packaging, including sunglass cases, microfiber cleaning cloths, product tags, hat forms, and plastic packaging wraps.
• Proof of Purchase: A valid Tinyboba order confirmation number or invoice receipt is required for all return authorizations.

Product-Specific Guidelines

• Sunglasses: Lens surfaces must be free of scratches, scuffs, or smudge marks. Frame hinges must be intact.
• Hats: Must maintain structural crown shape without crushing, creases, or sweatband discoloration.
• Scarves: Fabric threads must remain unpulled, unfrayed, and free from liquid stains.

4. Step-by-Step Return Process

Initiating a return at Tinyboba is designed to be clear and seamless. Please follow the four steps below to request a return label and authorization:

1. Submit a Return Request:
   Contact our support team at support@tinyboba.com within 60 days of receiving your package. Include your Order Number, item(s) you wish to return, and the reason for the return.
2. Receive Return Authorization & Prepaid Label:
   Our support staff will review your request within 24 business hours. Upon approval, we will email you an official Return Merchandise Authorization (RMA) along with instructions and a shipping return label.
3. Package Your Item Securely:
   Place the item in its original protective packaging, include the RMA slip inside the box, seal the box securely, and affix the shipping label to the outside.
4. Hand Over to Carrier:
   Drop off your package at an authorized carrier location (USPS, UPS, or FedEx as specified on your label). Retain your drop-off receipt for tracking purposes.

5. Refund Processing Timeline (12 Days)

Once your returned item is received at our facility in New Milford, CT, our quality assurance team will inspect the item within 2 business days to verify its condition.

12-Day Financial Disbursement Cycle

Upon successful inspection and approval of your return, your refund will be processed back to your original payment method within 12 business days.

Late or Missing Refunds

If you have not received your refund after 12 business days of return approval:

1. Re-check your bank account or credit card transaction history.
2. Contact your credit card company or banking institution; it may take additional time before your refund is officially posted to your balance.
3. If you have completed these steps and still have not received your refund, please reach out to us at support@tinyboba.com for immediate escalation.

6. Damaged, Defective, or Wrong Items Received

We perform rigorous checks on all sunglasses, hats, and scarves prior to shipment. However, if you receive a damaged, defective, or incorrect product, Tinyboba takes 100% responsibility.

Please report any damage or fulfillment error within 48 hours of package delivery by emailing support@tinyboba.com with your order number and photo evidence of the defect. We will issue a prepaid return shipping label immediately and offer you a choice between an immediate replacement dispatch or a 100% full refund with zero fees.

7. Item Exchanges & Order Cancellations

Exchanges

The fastest way to exchange an item (e.g., swapping a scarf color or hat size) is to follow our standard return process for the original item and place a new purchase order separately on our website. Once your returned item arrives and is inspected, your refund will be issued within the 12-day window.

Order Cancellations

Orders can be canceled free of charge prior to fulfillment. Because we process orders quickly within 1 business day, cancellation requests must be submitted to support@tinyboba.com within 1 hour of order placement. Once a tracking number is generated, the order cannot be canceled and must be processed as a standard 60-day return.

8. Return Address & Support Contact

All physical returns must be mailed directly to our central warehouse facility. Please do not send items back without contacting customer support first, as unapproved packages may be rejected.