Contact Us
Last updated: October 2026
1. Customer Support & Inquiries
At Tinyboba (https://tinyboba.com/), we are committed to serving you with the highest level of care and assistance. Whether you have questions regarding our fashion collection (sunglasses, hats, and scarves), require tracking help for an active shipment, wish to request a 60-day return, or need order modification assistance, our dedicated team is at your service.
Please review our contact options below or fill out our direct contact form to reach our support staff in New Milford, Connecticut.
2. Contact Details & Response Expectations
The table below summarizes our official communication channels, office hours, and estimated response times.
| Channel / Information | Official Details | Target Response Time |
|---|---|---|
| Customer Service Email | support@tinyboba.com | Within 24 Business Hours |
| Operating Hours | 8:00 AM – 7:00 PM (EST), Monday – Saturday | Active Operations Window |
| Physical Warehouse / Store | 43 Judds Bridge Rd, New Milford, CT 06776-3941, USA | Central Fulfillment Facility |
| Urgent Order Changes | Email with subject: "URGENT: Change Order #[ID]" | Priority Handling (Within 1 Hour) |
Urgent Order Modification Notice
Need to cancel or update a shipping address? Because our warehouse processes orders under a 1-day handling window with a 5:00 PM EST cut-off time, please email us within 1 hour of order submission for immediate assistance.
3. Send Us A Direct Message
Fill out the inquiry form below, and a member of our customer service staff will respond to your email promptly during our support operating hours.
4. Looking For Immediate Answers?
Before submitting a message, you may find instant answers to common questions in our dedicated policy resources:
- Shipping Rates & Timelines: Review our Shipping Policy ($6.99 Flat Rate, 1 Day Handling, 2-6 Days Transit).
- Returns & Refund Process: Check our Return & Refund Policy (60 Days Window, 12 Days Refund, $0 Fees).
- Payment Options: Learn more about checkout via our Payment Methods (PayPal Accounts & Credit/Debit Cards).